Operated by Community Homes of Intensive Care and Education Limited

Choice Supported Living - East

GoodRated 25/04/2020Home care · Bracknell

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Apr 2020
Respecting and promoting people's privacy, dignity and independence
Note25 Apr 2020
Supporting people to express their views and be involved in making decisions about their care
Note25 Apr 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Apr 2020
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note25 Apr 2020
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note25 Apr 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Apr 2020
Staff support: induction, training, skills and experience
Note25 Apr 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Apr 2020
People were supported to access a wide range of community activities and healthcare professionals in a timely manner.
Note25 Apr 2020
Incidents and accidents were recorded, investigated and learning shared across the staff group to prevent recurrence.
Note25 Apr 2020
Communication needs were met through individualised plans aligned to the Accessible Information Standard, including easy read documents.
Note25 Apr 2020
Strong open culture with positive staff morale, clear management structure and quality assurance systems including audits of care and medicine records.
Note25 Apr 2020
Medicines were managed safely with staff competency checks, protocols for 'as required' medicines and investigation of any incidents.

Note25 Apr 2020
End of life care and support
Note25 Apr 2020
Improving care quality in response to complaints or concerns
Note25 Apr 2020
Supporting people to develop and maintain relationships; support to follow interests and activities
Note25 Apr 2020
Meeting people's communication needs
Note25 Apr 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Apr 2020
Learning lessons when things go wrong
Note25 Apr 2020
Preventing and controlling infection
Note25 Apr 2020
Using medicines safely
Note25 Apr 2020
Staffing and recruitment
Note25 Apr 2020
Assessing risk, safety monitoring and management
Note25 Apr 2020
Systems and processes to safeguard people from the risk of abuse

Note25 Apr 2020
Continuous learning and improving care, working in partnership with others
Note25 Apr 2020
Engaging and involving people using the service, the public and staff
Note25 Apr 2020
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
Note25 Apr 2020
How the provider understands and acts on the duty of candour
Note25 Apr 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering