Operated by Private Home Care UK Limited

Private Home Care UK Limited (Leicester)

GoodRated 12 May 2025Home care · Leicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Privacy and confidentiality maintained consistently
Note30 Oct 2021
People and relatives involved in care planning and decision making
Note30 Oct 2021
Staff matched by language and culture enabling effective communication
Note30 Oct 2021
People treated with kindness, dignity and respect

Note30 Oct 2021
Nutritional and health needs supported effectively
Note30 Oct 2021
Mental Capacity Act principles applied, with one recording error identified
Note30 Oct 2021
Needs assessments comprehensive and shared with health professionals
Note30 Oct 2021
Regular supervision and development opportunities provided
Note30 Oct 2021
Staff training and induction based on Care Certificate standards

Note30 Oct 2021
Equality and diversity promoted across the staff team with cultural awareness embedded in policy and practice.
Note30 Oct 2021
End of life care provided collaboratively with health agencies aligned to NHS 'When I Die' guidance.
Note30 Oct 2021
Proactive registered manager seeking funding for social inclusion calls and keeping up to date with best practice.
Note30 Oct 2021
Positive feedback from people, relatives and commissioners with no complaints received at time of inspection.
Note30 Oct 2021
Effective induction programme based on the Care Certificate with regular supervision and development support.
Note

Note30 Oct 2021
End of life care provided in line with individual wishes and cultural needs
Note30 Oct 2021
Complaints policy in place; no complaints received at inspection
Note30 Oct 2021
Social isolation identified and addressed proactively
Note30 Oct 2021
Care plan reviews not always recorded in a timely manner
Note30 Oct 2021
Personalised, detailed care plans with step-by-step guidance for staff

Note30 Oct 2021
People, relatives and staff supported to share views; feedback acted upon
Note30 Oct 2021
Equality, diversity and cultural competency embedded in service culture
Note30 Oct 2021
Quality audits conducted across care records, medication and staff practice
Note30 Oct 2021
Registered manager provides clear, supportive and open leadership

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info