Note28 Jun 2022
Provider introduced electronic care plans, risk assessments and ECM monitoring system.
Note28 Jun 2022
Staff felt well-supported by approachable managers.
Note28 Jun 2022
Person-centred and open culture confirmed by people, relatives and staff.
Note28 Jun 2022
Provider worked in partnership with health and social care professionals (social workers, OTs, SALT).
Note28 Jun 2022
Systems in place to record and learn from accidents and incidents, with care plans updated accordingly.
Note28 Jun 2022
Staff demonstrated good understanding of safeguarding and whistleblowing procedures.
Note28 Jun 2022
Staff had access to appropriate PPE and followed safe hygiene practices.
Note28 Jun 2022
DBS checks were conducted before new staff started working.
Note28 Jun 2022
ECM analysis showed people received their care visits on time and staff communicated when running late.
Note28 Jun 2022
People and relatives gave positive feedback about the care received, including staff going 'the extra mile'.
moderatecare_planning28 Jun 2022
staff were no longer supporting this person with medicines, but the care plan had not been updated to reflect this change.
criticalgovernance28 Jun 2022
There were quality assurance processes in place but these were not always effective as they had not identified the issues we found with risk assessments, medicines support and recruitment files.
moderateinfection_control28 Jun 2022
The provider had also not assessed the risk of COVID-19 for people receiving care or staff.
moderateinfection_control28 Jun 2022
The provider was not doing all they could to prevent and control infections as staff were not carrying out regular COVID-19 tests according to current government guidelines.
moderaterecord_keeping28 Jun 2022
References from previous employers were not always obtained before people started work.
criticalrecord_keeping28 Jun 2022
The provider did not obtain a full employment history when recruiting staff and gaps in employment were not explained.
criticalstaff_competency28 Jun 2022
The provider did not follow safe recruitment processes to ensure staff were suitable to work with people with health and social care needs.
moderatemedication_management28 Jun 2022
Staff received training in the administration of medicines, however, their competency had not been assessed in line with best practice guidance.
criticalmedication_management28 Jun 2022
People's medicines were not always managed safely. Care plans contained conflicting information about the level of support people required to take their medicines.