Operated by Sterling Standard Care Group Ltd

Sterling Standard Care Group

Requires improvementRated 23/08/2023Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

29 findings

Note15 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Sept 2023
Supporting people to live healthier lives, access healthcare services and support
Note15 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Sept 2023
Staff support: induction, training, skills and experience
Note15 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Sept 2023
The service worked in partnership with local authorities and healthcare professionals to provide effective care.
Note15 Sept 2023
Managers maintained open communication channels with people, relatives and staff, and sought feedback via satisfaction surveys.
Note15 Sept 2023
People and relatives reported positive relationships with staff, describing them as kind, caring and understanding of individual needs.
Note15 Sept 2023
Managers supported staff through regular supervisions, appraisals, and a thorough induction programme including the Care Certificate.
Note15 Sept 2023
Staff completed infection control, hand hygiene and food hygiene training and had access to PPE.
Note15 Sept 2023

Note15 Sept 2023
Learning lessons when things go wrong
Note15 Sept 2023
Preventing and controlling infection
Note15 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Sept 2023
Staffing and recruitment
Note15 Sept 2023
Assessing risk, safety monitoring and management; Using medicines safely

Note15 Sept 2023
Working in partnership with others; Duty of candour
Note15 Sept 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note15 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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