Alliance Care Ltd

InadequateRated 12 Feb 2023Home care · Birmingham

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note2 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note2 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Dec 2023
Staff support: induction, training, skills and experience; Assessing people's needs and choices

Note2 Dec 2023
People told us that care staff wore PPE and maintained good standards of cleanliness.
Note2 Dec 2023
Staff generally felt supported by management and felt the management team were approachable.
Note2 Dec 2023
One relative told us how the provider sent care staff who spoke the first language of their family member, supporting a person with dementia.
Note2 Dec 2023
Pre-employment checks including DBS checks had been carried out and staff had been recruited safely.
Note2 Dec 2023
Staff had a good understanding of people's likes and dislikes and how to support people to eat and drink where regular care relationships existed.
Note

Note2 Dec 2023
End of life care and support
Note2 Dec 2023
Improving care quality in response to complaints or concerns
Note2 Dec 2023
Meeting people's communication needs
Note2 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Dec 2023
Preventing and controlling infection
Note2 Dec 2023
Staffing and recruitment
Note2 Dec 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note2 Dec 2023
Assessing risk, safety monitoring and management; Using medicines safely

Note2 Dec 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note2 Dec 2023
How the provider understands and acts on the duty of candour
Note2 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Dec 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info