Operated by Ms Tanya Michelle Gostelow

The Angels on Call

Requires improvementRated 2 Apr 2022Home care · Boston

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

24 findings

Other

Note4 Feb 2022
Improved provider responses and accuracy of monthly action plan reports
Note4 Feb 2022
Employment of an administrator to support quality monitoring processes
Note4 Feb 2022
Provider visible and approachable; people felt able to raise concerns
Note4 Feb 2022
Person-centred approach with consistent small group of key staff
Note4 Feb 2022
Improved processes to protect people from financial abuse with itemised receipts
Note4 Feb 2022
Improved infection prevention and control practices, including COVID-19 testing and vaccination compliance
Note4 Feb 2022
Staff received safeguarding training and demonstrated awareness of responsibilities
Note4 Feb 2022
All staff administering medicines had received appropriate training
Note4 Feb 2022
Improved recruitment processes including DBS checks, no longer in breach of Regulation 19
minorstaff_training4 Feb 2022
the administrator was still completing training to support them in their role.
minorrecord_keeping4 Feb 2022
one record gave conflicting information on moving and handling techniques.
moderategovernance4 Feb 2022
improvements had been made, further improvement were required to ensure the service management and leadership was inconsistent.
moderatemedication_management4 Feb 2022
Whilst we saw the medicines audits had been completed, the issue we have reported in our safe section had not been highlighted by the provider audits.
criticalmedication_management4 Feb 2022
The processes in place around this practice were not robust and did not allow staff to effectively check the medicines they were administering.

safe

Note4 Feb 2022
Learning lessons when things go wrong
Note4 Feb 2022
Assessing risk, safety monitoring and management
Note4 Feb 2022
Systems and processes to safeguard people from the risk of abuse
Note4 Feb 2022
Staffing and recruitment
Note4 Feb 2022
Preventing and controlling infection
Note4 Feb 2022
Using medicines safely

well_led

Note4 Feb 2022
Continuous learning and working in partnership with others
Note4 Feb 2022
Promoting a positive person-centred culture and engaging people and staff
Note4 Feb 2022
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note4 Feb 2022
Duty of candour and openness

Source: CQC inspection reports under the Open Government Licence v3.0.

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