Operated by Reliacare Limited

Reliacare

GoodRated 23/06/2023Home care · Dalton-in-furness

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note23 Jun 2023
Effective partnership working with other services to support people's health needs.
Note23 Jun 2023
Staff felt well-supported and were engaged through surveys and formal supervision meetings.
Note23 Jun 2023
Provider proactively created bereavement support guides for people during the COVID-19 pandemic.
Note23 Jun 2023
Management team directly involved in care delivery, fostering strong relationships with people using the service.
Note23 Jun 2023
Person-centred culture with high satisfaction; people said they would recommend the service.
Note23 Jun 2023
Incident learning was shared with staff via team meetings and digital media.
Note23 Jun 2023
Robust infection prevention and control procedures with appropriate PPE use.
Note23 Jun 2023
Medicines management was well-documented, staff were trained and competence was assessed via spot checks.
Note23 Jun 2023
Safe recruitment practices including DBS checks and references.
Note23 Jun 2023
Sufficient staffing levels with staff arriving on time and having adequate time to deliver care.
Note23 Jun 2023
People felt safe with staff and risks were identified and managed effectively with clear guidance in care records.

Note23 Jun 2023
Learning lessons when things go wrong
Note23 Jun 2023
Preventing and controlling infection
Note23 Jun 2023
Using medicines safely
Note23 Jun 2023
Staffing and recruitment
Note23 Jun 2023
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note23 Jun 2023
Working in partnership with others
Note23 Jun 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note23 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note23 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

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