Ebenezer (Stone of Help) Ltd

GoodRated 12 Mar 2022Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note3 Dec 2022
Supporting people to express their views and be involved in making decisions about their care

Note3 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note3 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Dec 2022
Staff support: induction, training, skills and experience
Note3 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note3 Dec 2022
Staff listened to and involved in service development; open and inclusive culture promoted by registered managers
Note3 Dec 2022
Governance systems improved since previous inspection; comprehensive action plan implemented addressing all previous breaches
Note3 Dec 2022
Strong partnership working with other agencies; good communication with families and professionals noted by social care professionals
Note3 Dec 2022
Person-centred care plans personalised to individuals' preferences, communication needs and equality and diversity requirements
Note3 Dec 2022
MCA principles followed; people supported to make their own decisions with least restrictive practice embedded in care plans
Note

Note3 Dec 2022
End of life care and support
Note3 Dec 2022
Improving care quality in response to complaints or concerns
Note3 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note3 Dec 2022
Meeting people's communication needs
Note3 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Dec 2022
Working in partnership with others
Note3 Dec 2022
How the provider understands and acts on the duty of candour
Note3 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Dec 2022
Continuous learning and improving care
Note3 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements