Operated by Springfield Home Care Services Limited

Springfield Healthcare (Darlington)

GoodRated 23/11/2023Home care · Darlington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note19 Dec 2023
Provider worked closely with other agencies to support people's social and cultural needs.
Note19 Dec 2023
Audits contained clear action plans to address any concerns found.
Note19 Dec 2023
Unannounced spot checks of staff in place to monitor quality of care delivery.
Note19 Dec 2023
Positive culture with open, transparent leadership and regular communication with staff and people.
Note19 Dec 2023
Electronic system to track late calls effectively; no calls had been missed.
Note19 Dec 2023
Effective recruitment processes with appropriate checks completed for all staff.
Note19 Dec 2023
Risks to people's health, safety and well-being were effectively managed and medicines were administered safely.