Operated by Springfield Home Care Services Limited

Springfield Healthcare (Newcastle)

GoodRated 5 Dec 2022Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

24 findings

Note12 May 2022
End of life wishes discussed and staff trained in end of life care
Note12 May 2022
Staff supported people to access the community and avoid social isolation
Note12 May 2022
Open, person-centred leadership culture with approachable management and staff feedback mechanisms
Note12 May 2022
Effective quality assurance and auditing systems used by management to monitor care
Note12 May 2022
Safe recruitment processes including DBS checks, references and qualifications
Note12 May 2022
Robust infection prevention and control practices including PPE use and COVID-19 training
Note12 May 2022
Person-centred care plans developed from holistic assessments covering physical, emotional and social needs
Note12 May 2022
Medicines were safely managed with regular checks and staff competency observations
Note12 May 2022
Risks were fully identified, assessed and mitigated with regularly reviewed risk assessments
Note12 May 2022
People and relatives reported feeling safe and were positive about the friendly staff team

Note12 May 2022
End of life care and support
Note12 May 2022
Improving care quality in response to complaints or concerns
Note12 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note12 May 2022
Meeting people's communication needs
Note12 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 May 2022
Preventing and controlling infection
Note12 May 2022
Using medicines safely
Note12 May 2022
Staffing and recruitment
Note12 May 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 May 2022
Systems and processes to safeguard people from the risk of abuse

Note12 May 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note12 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 May 2022
Duty of candour and continuous learning and improving care
Note12 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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