Operated by Caritas Care Solutions Ltd

Caritas Care Solutions

GoodRated 10 Apr 2018Home care · North Ferriby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note15 Dec 2022
Two registered managers were in post at the time of inspection.
Note15 Dec 2022
People felt safe when receiving support and spoke positively of the caring nature of staff.
Note15 Dec 2022
Staff attended most calls on time; people and relatives were happy with punctuality.
Note15 Dec 2022
Enough staff were deployed to meet the needs of people using the service.
Note15 Dec 2022
Staff were safely recruited with appropriate employment checks completed before starting work.
minorperson_centred_care15 Dec 2022
We are switched around so frequently that some clients end up being uncomfortable with the number of different carers that visit them within a week's period.
minorstaffing_levels15 Dec 2022
Sometimes there is enough time between calls, other times we are encouraged to get to our first call early so we have extra time for travel

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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