Operated by Innovations Wiltshire Limited

Innovations Wiltshire Limited - Pelham Court

GoodRated 29/07/2022Home care · Marlborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jul 2022
Regular formal surveys and local authority reviews to gather people's feedback.
Note29 Jul 2022
Effective on-call system providing staff with out-of-hours management support.
Note29 Jul 2022
Regular unannounced spot checks and quality audits with actions shared across the team.
Note29 Jul 2022
Open, person-centred culture with staff input welcomed and acted upon.
Note29 Jul 2022
Registered manager visible, approachable, and praised by people, relatives, and staff.
Note29 Jul 2022
Accidents and incidents analysed for trends; follow-up actions taken to prevent reoccurrence.
Note29 Jul 2022
Sufficient PPE supply maintained throughout COVID-19; infection control policy updated.
Note29 Jul 2022
Medicines administered as prescribed with no MAR gaps; annual competency checks completed.
Note29 Jul 2022
Personalised positive behaviour support plans co-created with external professionals, reviewed regularly.
Note29 Jul 2022
People felt safe and expressed high trust in staff, with no missed visits reported.

Note29 Jul 2022
Learning lessons when things go wrong
Note29 Jul 2022
Preventing and controlling infection
Note29 Jul 2022
Using medicines safely
Note29 Jul 2022
Staffing and recruitment
Note29 Jul 2022
Assessing risk, safety monitoring and management
Note29 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note29 Jul 2022
Working in partnership with others
Note29 Jul 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note29 Jul 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note29 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jan 2020
Community engagement and partnership
Note29 Jan 2020
Leadership and staff support

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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