Operated by Apex Prime Care Ltd

Apex Prime Care - Southampton

GoodRated 20/10/2022Home care · Southampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note20 Oct 2022
Investment in electronic care planning and partnership working with local authority on assistive technology
Note20 Oct 2022
Regular feedback from people and staff via questionnaires, reviews and team meetings
Note20 Oct 2022
Clear governance structure with geographical teams, weekly reports to senior management, and scheduled audits
Note20 Oct 2022
Open, person-centred culture with visible, approachable management and supportive coordinators
Note20 Oct 2022
Compliance officer audits incident reports for trends, leading to training or external referrals
Note20 Oct 2022
Robust recruitment checks including DBS, with medicines training and competency assessments
Note20 Oct 2022
Business continuity plan prioritising people with most critical needs in emergencies
Note20 Oct 2022
Robust 'non entry policy' and out-of-hours senior staff line to safeguard welfare at care calls
Note20 Oct 2022
People and relatives felt safe and reported consistent, competent staff who knew their needs

Note20 Oct 2022
Learning lessons when things go wrong
Note20 Oct 2022
Preventing and controlling infection
Note20 Oct 2022
Using medicines safely
Note20 Oct 2022
Staffing and recruitment
Note20 Oct 2022
Assessing risk, safety monitoring and management
Note20 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note20 Oct 2022
Working in partnership with others
Note20 Oct 2022
Continuous learning and improving care
Note20 Oct 2022
Engaging and involving people, the public and staff
Note20 Oct 2022
Managers and staff understanding roles, performance, risks and regulatory requirements
Note20 Oct 2022
Duty of candour
Note20 Oct 2022
Promoting a positive, person-centred, open and empowering culture