Operated by Exhilaro Ltd

Princess Homecare

InadequateRated 13/02/2025Home care · Chippenham

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 May 2022
Strong partnership working with GPs, community nurses, occupational therapists and the local authority.
Note10 May 2022
The registered manager engaged with external webinars, training events and forums to continually develop the service.
Note10 May 2022
Quality monitoring systems including audits and surveys were in place; 100% of people said they would recommend the service.
Note10 May 2022
COVID-19 risk assessments, PPE stocks, and lateral flow testing prior to shifts were all in place.
Note10 May 2022
Staff were safely recruited with all required pre-employment checks completed.
Note10 May 2022
Personalised risk management plans were in place covering a wide range of areas, reviewed when needed.

Note10 May 2022
Learning lessons when things go wrong
Note10 May 2022
Preventing and controlling infection
Note10 May 2022
Using medicines safely
Note10 May 2022
Staffing and recruitment
Note10 May 2022
Assessing risk, safety monitoring and management
Note10 May 2022
Systems and processes to safeguard people from the risk of abuse

Note10 May 2022
Working in partnership with others
Note10 May 2022
Engaging and involving people using the service, the public and staff
Note10 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jan 2020
Governance and policy management
Note29 Jan 2020
Quality assurance and auditing