Princess Homecare

Chippenham, SN15 · Established 15/0 · Operated by Exhilaro Ltd

A CQC-regulated home-care provider serving Chippenham, registered since 15/0. Rated Inadequate at its most recent CQC inspection (13/02/2025).

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What the CQC found

The five questions inspectors ask, and how Princess scored.

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

In their own words: what inspectors said

“Strong partnership working with GPs, community nurses, occupational therapists and the local authority.”
CQC inspection report, May 2022

“The registered manager engaged with external webinars, training events and forums to continually develop the service.”
CQC inspection report, May 2022

“Quality monitoring systems including audits and surveys were in place; 100% of people said they would recommend the service.”
CQC inspection report, May 2022

Inspection history

The trajectory matters as much as the latest rating.

Apr 2026
Not rated
16 July to 07 August 2025. The service is a domiciliary care agency (DCA) providing support to people in their own homes. At the time of the assessment there were 2 people using the service. We undertook this assessment to check improvements had been made to t…
Feb 2025
Not rated
The service is not performing well and not meeting our expectations. Princess Homecare is a domiciliary care agency providing the regulated activity personal care. At the time of our assessment, 3 people were receiving personal care. We undertook an announced…
May 2022
Good
Princess Homecare, a small domiciliary care service in Wiltshire, was rated Good overall following a routine inspection on 6 April 2022, with both Safe and Well-led key questions rated Good. No failures or breaches were identified; the service demonstrated rob…
Jan 2020
Good
Princess Homecare, a small domiciliary care agency supporting three people at the time of its first inspection, was rated Good across all five key questions. Minor shortfalls were identified in medication guidance for 'as required' medicines and supervision po…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Princess does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SN15 4DL in Chippenham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SN15

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