Capital Staffing Services Ltd

Requires improvementRated 13/03/2026Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

9 findings

Note30 Oct 2021
Monthly care package reports produced for CCGs monitoring staffing, missed calls, complaints, incidents and training
Note30 Oct 2021
Responsive care planning with regular reviews reflecting changing needs and involvement of people and families
Note30 Oct 2021
Close partnership working with CCGs, NHS Trusts, consultants and local authority safeguarding teams
Note30 Oct 2021
Effective recruitment procedures with all checks completed before staff commenced work
Note30 Oct 2021
Strong person-centred culture with staff understanding individual communication needs including non-verbal cues
Note30 Oct 2021
Thorough risk assessments covering medical conditions, environment, equipment and emergency planning with personal emergency evacuation plans
Note30 Oct 2021
Robust medicines management with competency assessments, detailed handovers, regular audits and healthcare professional oversight
Note30 Oct 2021
Staff received advanced and specialist training including tracheotomy, paediatric resuscitation, diabetes management and PEG feeding
moderatesupervision_appraisal30 Oct 2021
The registered manager carried out staff supervisions and appraisal but had not always maintained records of these one to one meetings for all the staff.