Operated by Apex Prime Care Ltd

Apex Prime Care - Newhaven

GoodRated 12 Feb 2022Home care · Newhaven

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note2 Dec 2022
People and relatives felt involved, listened to and confident in the management of the service.
Note2 Dec 2022
Regular supervisions, appraisals, spot checks and care note audits carried out by management.
Note2 Dec 2022
Effective weekly and monthly medication audits identifying missed medicines and issues.
Note2 Dec 2022
Positive feedback from health and social care professionals about staff involvement and responsiveness.
Note2 Dec 2022
Person-centred culture with staff supporting people to maintain independence.
Note2 Dec 2022
Staff trained and competency-checked before administering medicines independently.
Note2 Dec 2022
Safe recruitment practices including DBS checks and references from previous employers.
Note2 Dec 2022
Robust risk management for specific conditions including choking, epilepsy, catheter care and infection control.
Note2 Dec 2022
People felt safe and staff were knowledgeable about safeguarding, raising concerns appropriately and recording lessons learned from incidents.
moderategovernance2 Dec 2022
Other aspects of quality assurance such as risk assessments and documents relating to medicines required improvement.
minorrecord_keeping2 Dec 2022
The person's care plan did not state what safe levels were for the person [blood sugar].
moderatemedication_management2 Dec 2022
People did not have PRN protocols in place to give guidance to staff about what medicine to administer when needed.
moderatecare_planning2 Dec 2022
Some records relating to people's risks needed more detail in people's care plans...the person's care plan was not clear on repositioning instructions.