Divine Health Services Limited

Requires improvementRated 19/07/2022Home care · Bromsgrove

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note19 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note19 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 Jul 2022
Staff working with other agencies; supporting people to access healthcare
Note19 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jul 2022
Staff support: induction, training, skills and experience
Note19 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Jul 2022
Safe infection control practices including PPE use and covid-19 testing
Note19 Jul 2022
Lessons learned from incidents were shared with staff to prevent recurrence
Note19 Jul 2022
Positive feedback about registered manager from people, relatives and staff
Note19 Jul 2022
Improvements made to bedtime call times via new computerised monitoring system
Note19 Jul 2022
Staff completed Care Certificate with comprehensive induction and ongoing competency checks
Note19 Jul 2022
Care plans accurately reflected needs and were regularly reviewed with people involved

Note19 Jul 2022
End of life care and support
Note19 Jul 2022
Improving care quality in response to complaints or concerns
Note19 Jul 2022
Meeting people's communication needs
Note19 Jul 2022
Planning personalised care to ensure people have choice and control

Note19 Jul 2022
Learning lessons when things go wrong
Note19 Jul 2022
Preventing and controlling infection
Note19 Jul 2022
Assessing risk, safety monitoring and management; Using medicines safely
Note19 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note19 Jul 2022
Staffing and recruitment

Note19 Jul 2022
Continuous learning and improving care; engaging and involving people; working in partnership
Note19 Jul 2022
How the provider understands and acts on the duty of candour
Note19 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info