Operated by Peach, Peach and Peach Limited

Respectful Care Nottingham South

GoodRated 20/01/2018Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note29 Jan 2020
People and relatives unanimously described the service as well run and said they would recommend it.
Note29 Jan 2020
Complaints and incidents were used as learning opportunities, with corrective action taken and communicated to staff.
Note29 Jan 2020
Staff felt motivated, well-supported and were encouraged to suggest service improvements.
Note29 Jan 2020
The registered manager proactively coordinated with health professionals including physiotherapists, district nurses, GPs and occupational therapists.
Note29 Jan 2020
Care plans were person-centred and reviewed every three months or sooner if circumstances changed.
Note29 Jan 2020
The service operated a 'culture information hub' and matched care workers with people of the same religious beliefs to provide culturally sensitive care.
Note29 Jan 2020
Staff received structured training including the Care Certificate, condition-specific training, and medicines administration assessments.
Note29 Jan 2020
The registered manager conducted unannounced observations of care workers at least four times per year per worker.
Note29 Jan 2020
People consistently received care from the same care workers, with matching based on interests, empathy and cultural background.
Note29 Jan 2020
Staff were safely recruited using a 'Parent Test' ethos and all pre-employment checks including DBS were completed before employment.