Operated by Mulier Care Solutions Limited

Mulier Care

GoodRated 30/11/2019Home care · Erith

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Communication needs
Note30 Oct 2021
Privacy, dignity and independence
Note30 Oct 2021
Involvement in care decisions
Note30 Oct 2021
Kindness and compassion

effective

Note30 Oct 2021
Staff training and supervision
Note30 Oct 2021
Partnership working
Note30 Oct 2021
Nutrition and healthcare access
Note30 Oct 2021
Consent and Mental Capacity Act
Note30 Oct 2021
Needs assessment

Other

Note30 Oct 2021
People were supported to access community activities and end of life wishes were documented and respected.
Note30 Oct 2021
People's communication needs were assessed and assistive technology was in place to promote independence.
Note30 Oct 2021
People were treated with kindness and compassion; privacy, dignity and independence were respected.
Note30 Oct 2021
People were supported to access healthcare services and the provider worked in partnership with health professionals.
Note30 Oct 2021
Staff sought consent before supporting people and the service worked within the principles of the MCA.

responsive

Note30 Oct 2021
End of life care
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Activities and community access
Note30 Oct 2021
Equality and diversity
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Staffing levels
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Safe recruitment practices

well_led

Note30 Oct 2021
Partnership working with external organisations
Note30 Oct 2021
Staff engagement and culture
Note30 Oct 2021
Leadership and management oversight
Note30 Oct 2021
Quality assurance and monitoring systems
Note30 Oct 2021
Record keeping and information governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: DA18 4AL
Registered manager: Dwamena, Linda
Local authority: Bexley
Region: London
City: Erith
Last CQC check: 30/Nov/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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