Note23 Dec 2023
People's communication needs were considered during assessments.
Note23 Dec 2023
Staff understood how to promote choices for people and said they were led by what people wanted to do.
Note23 Dec 2023
Established staff spoke well of the manager, supervisions, and team meetings, and felt listened to.
Note23 Dec 2023
Some people spoke well of regular carers, noting they felt safe and were treated with respect.
Note23 Dec 2023
People said they received their medicines safely with completed electronic medicines administration records in place.
Note23 Dec 2023
Relevant employment checks including DBS were completed to promote people's safety with staff.
Note23 Dec 2023
Staff had a good understanding of what potential abuse could look like and knew to report concerns to the office and registered manager.
minorcultural_competency23 Dec 2023
There were missed opportunities to make some people's care plans accessible to them if they did not speak English.
minorcommunication_with_families23 Dec 2023
There was a lack of effective engagement with people and their relatives to seek their views.
minorperson_centred_care23 Dec 2023
Information about people's lives, interests and what was important to them was limited and not explored.
minorend_of_life_care23 Dec 2023
The registered manager and management were not considering this aspect of people's lives unless they were actively at the end stage of their lives.
moderatecomplaints_handling23 Dec 2023
Relatives told us they did not hear back from the office when they raised issues. Nor were they given the opportunity to make a formal complaint.
moderateconsent_capacity23 Dec 2023
The registered manager and management...had not understood the principles of the MCA when people had appointed a relative to make decisions on their behalf.
moderatestaff_competency23 Dec 2023
New staff who did not speak English well, they needed more support to understand their role and the people they were supporting.
moderatestaff_training23 Dec 2023
The registered manager and management had not received training for some years relevant to key aspects of their work. Such as safeguarding, writing good risk assessments and...MCA.