Escoben Care Ltd

GoodRated 29/05/2021Home care · Wallington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Feb 2023
Staff support: induction, training, skills and experience
Note1 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Feb 2023
Open, person-centred leadership culture with visible, accessible management praised by both staff and service users.
Note1 Feb 2023
End-of-life care preparedness maintained through hospice training links despite no current EoLC recipients.
Note1 Feb 2023
Effective partnership working with occupational therapists, specialist nurses, district nurses and local authority.
Note1 Feb 2023
Cultural and spiritual needs recorded and respected in care plans, with staff going above and beyond to meet individual preferences.
Note1 Feb 2023
Registered manager provided on-call out-of-hours support and maintained continuity of care with consistent staff allocation.
Note

Note1 Feb 2023
End of life care and support
Note1 Feb 2023
Improving care quality in response to complaints or concerns
Note1 Feb 2023
Meeting people's communication needs
Note1 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Feb 2023
Working in partnership with others
Note1 Feb 2023
Continuous learning and improving care; duty of candour
Note1 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info