Operated by Mrs Susan Jayne Wright

SJW The Wright Care

OutstandingRated 4 Jun 2019Home care · Worksop

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note21 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note21 Jun 2019
Ensuring people are well treated and supported; equality and diversity

Note21 Jun 2019
Ensuring consent to care and treatment in line with law and guidance
Note21 Jun 2019
Supporting people to live healthier lives, access healthcare services and support
Note21 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jun 2019
Staff support; induction, training, skills and experience
Note21 Jun 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Staff demonstrated genuine compassion, including visiting a service user in hospital in their own time.
Note29 Jan 2020
Good multi-disciplinary working, including positive feedback from district nurses, commissioners and other professionals.
Note29 Jan 2020
Positive staff culture with open, transparent leadership and staff feeling valued and supported.
Note29 Jan 2020
Effective complaints handling with all complaints investigated, responded to, and used to drive improvements.
Note29 Jan 2020
Strong person-centred approach with people involved in care planning and regular reviews every two months.
Note

Note21 Jun 2019
End of life care and support
Note21 Jun 2019
Improving care quality in response to complaints or concerns
Note21 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note21 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note21 Jun 2019
Continuous learning and improving care
Note21 Jun 2019
Engaging and involving people using the service, the public and staff
Note21 Jun 2019
Working in partnership with others
Note21 Jun 2019
Planning and promoting person-centred, high-quality care and support; duty of candour