Care Organiser

Thornton Heath, CR7 · Established 20/0 · Operated by Care Expertise Group Limited

A CQC-regulated home-care provider serving Thornton Heath, registered since 20/0. Rated Requires improvement at its most recent CQC inspection (Sept 2023).

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What the CQC found

The five questions inspectors ask, and how Care scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The provider promoted continuous learning and development for all staff.”
CQC inspection report, Jun 2023

“The registered manager engaged well with people, relatives, and staff through meetings, surveys, and open communication.”
CQC inspection report, Jun 2023

“Care was person-centred, with equality characteristics recorded in care plans and goals set collaboratively with people.”
CQC inspection report, Jun 2023

Inspection history

The trajectory matters as much as the latest rating.

Jun 2023
Requires improvement
Care Organiser received an overall rating of Requires Improvement due to a repeated breach of Regulation 18, with a notification of an abuse allegation failing to be submitted to CQC, and audit systems not identifying key governance concerns. The Safe domain i…
Mar 2022
Requires improvement
Care Organiser was rated Requires Improvement overall, with a repeat breach of good governance and a new breach for failing to notify CQC of significant incidents including allegations of abuse. While medicines, recruitment, infection control, caring and respo…
Oct 2021
Not rated
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Care does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CR7 7ND in Thornton Heath. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CR7

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