Operated by Care Expertise Group Limited

Care Organiser

Requires improvementRated 6 Sept 2023Home care · Thornton Heath

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note23 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Mar 2022
Staff support: induction, training, skills and experience
Note23 Mar 2022
Supporting people to live healthier lives, access healthcare services and support
Note23 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note23 Mar 2022
Ensuring consent to care and treatment in line with law and guidance

Note10 Jun 2023
The provider promoted continuous learning and development for all staff.
Note10 Jun 2023
The registered manager engaged well with people, relatives, and staff through meetings, surveys, and open communication.
Note10 Jun 2023
Care was person-centred, with equality characteristics recorded in care plans and goals set collaboratively with people.
Note10 Jun 2023
Staff received training in infection control, PPE, food hygiene, safeguarding, and medicines administration with competency checks.
Note10 Jun 2023
Sufficient staffing levels were maintained and people confirmed staff availability was good.
Note

Note23 Mar 2022
Improving care quality in response to complaints or concerns
Note23 Mar 2022
Meeting people's communication needs
Note23 Mar 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note23 Mar 2022
End of life care and support
Note23 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Mar 2022
Using medicines safely
Note23 Mar 2022
Systems and processes to safeguard people from the risk of abuse

Note23 Mar 2022
Duty of candour
Note23 Mar 2022
Working in partnership with others
Note23 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Mar 2022
Continuous learning and improving care; Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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