Olive Leaf Health & Homecare Limited

GoodRated 11 Sept 2022Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

16 findings

Note9 Nov 2022
Infection control practices were effective, with PPE used correctly and competency checks carried out during visits.
Note9 Nov 2022
Positive, person-centred culture with high staff satisfaction and strong partnership working with external professionals.
Note9 Nov 2022
Robust governance systems including audits, quality assurance monitoring, and electronic performance analytics.
Note9 Nov 2022
Safe recruitment practices including satisfactory references and DBS checks before staff commenced work.
Note9 Nov 2022
Sufficient staffing levels with consistent care teams; people reported familiarity and confidence in their carers.
Note9 Nov 2022
Medicines were managed and administered safely with daily electronic monitoring by the registered manager and deputy.
Note9 Nov 2022
People received safe care from staff who knew them well, with robust safeguarding processes and regular competency checks in place.

Note9 Nov 2022
Learning lessons when things go wrong
Note9 Nov 2022
Using medicines safely
Note9 Nov 2022
Staffing and recruitment
Note9 Nov 2022
Assessing risk, safety monitoring and management; Preventing and controlling infection
Note9 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note9 Nov 2022
Continuous learning and improving care; Working in partnership with others
Note9 Nov 2022
Engaging and involving people using the service, the public and staff
Note9 Nov 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note9 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info