Operated by SBL Care Ltd

Allways Care Community Support Agency

GoodRated 8 Jul 2019Home care · Skegness

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Aug 2019
Respecting and promoting people's privacy, dignity and independence
Note7 Aug 2019
Supporting people to express their views and be involved in making decisions about their care
Note7 Aug 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Aug 2019
Ensuring consent to care and treatment in line with law and guidance
Note7 Aug 2019
Staff working with other agencies to provide consistent, effective, timely care
Note7 Aug 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Aug 2019
Staff support: induction, training, skills and experience
Note7 Aug 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Strong leadership with an open culture, accessible management, out-of-hours on-call rota, and regular quality monitoring including spot checks and surveys.
Note29 Jan 2020
Registered manager log for January and February 2017 indicated no missed calls.
Note29 Jan 2020
Complaints were handled promptly and effectively, with no outstanding complaints at the time of inspection.
Note29 Jan 2020
Care plans were person-centred, regularly reviewed, and responsive to individual changes, including support for hobbies and interests.
Note29 Jan 2020
People were treated with dignity, respect, and compassion; privacy maintained during personal care; confidential records stored securely.
Note

Note7 Aug 2019
End of life care and support
Note7 Aug 2019
Improving care quality in response to complaints or concerns
Note7 Aug 2019
Meeting people's communication needs
Note7 Aug 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note7 Aug 2019
Engaging and involving people using the service, the public and staff; working in partnership with others
Note7 Aug 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Aug 2019
Planning and promoting person-centred, high-quality care and support with openness; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by County Care Independent Living Ltd

Good1.0 km awayLincolnshire

Registered manager: Bates, Lisa

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