Operated by Xtra Healthcare Limited

Xtra Healthcare

GoodRated 8 Mar 2023Home care · Corby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note3 Aug 2023
Provider worked in partnership with local authority commissioners and other health and social care professionals.
Note3 Aug 2023
People and families contacted regularly for feedback; spot checks used to observe practice and gather views.
Note3 Aug 2023
Regular supervisions ensured staff provided care at the required standard and staff were clear on their roles.
Note3 Aug 2023
Lessons learnt when things went wrong; financial practices reviewed and improved following a complaint.
Note3 Aug 2023
Effective infection prevention and control measures with up-to-date PPE use and policy.
Note3 Aug 2023
Medicines administered, recorded and stored safely with competency assessments and auditing systems in place.
Note3 Aug 2023
All staff had undertaken specialist training in learning disabilities and autism, refreshed regularly.
Note3 Aug 2023
Appropriate recruitment practices in place including DBS checks and employment references before staff commenced work.
Note3 Aug 2023
Personalised risk assessments gave clear strategies for staff while enabling independence; staff skilled in recognising signs of emotional distress.

Note3 Aug 2023
Continuous learning, improving care and working in partnership
Note3 Aug 2023
Engaging and involving people, the public and staff
Note3 Aug 2023
Managers and staff clear on roles, quality performance, risks and regulatory requirements
Note3 Aug 2023
Duty of candour
Note3 Aug 2023
Promoting a positive, person-centred, open, inclusive and empowering culture