Operated by Chilmington Homes Limited

Chilmington at Home

GoodRated 8 Mar 2023Home care · Reading

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2023
Staff support: induction, training, skills and experience

Note3 Aug 2023
Quality assurance systems including regular audits of MAR charts and care plans, with themes and trends analysed and shared with staff.
Note3 Aug 2023
Positive, open culture with whistleblowing policy, duty of candour, and regular team meetings and supervisions to share learning.
Note3 Aug 2023
Strong partnership working with GPs, occupational therapists, social services and local authorities to support people's health and wellbeing.
Note3 Aug 2023
Care plans were detailed, individualised, person-centred and updated whenever needs changed, including accessible easy-read versions.
Note3 Aug 2023
Very low staff turnover supported consistent, person-centred care from staff who knew people well.
Note

Note3 Aug 2023
End of life care and support
Note3 Aug 2023
Improving care quality in response to complaints or concerns
Note3 Aug 2023
Meeting people's communication needs
Note3 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Aug 2023
Working in partnership with others
Note3 Aug 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note3 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Aug 2023
How the provider understands and acts on the duty of candour
Note3 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering