Operated by Humbercare Limited

Humbercare Ltd Grimsby Office

GoodRated 9 Jun 2023Home care · Grimsby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note6 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Sept 2023
Supporting people to live healthier lives, access healthcare services and support
Note6 Sept 2023
Adapting service, design, decoration to meet people's needs
Note6 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Sept 2023
Staff support: induction, training, skills and experience
Note6 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Sept 2023
Good partnership working with health and social care professionals to support people's wellbeing.
Note6 Sept 2023
Leadership promoted a positive, inclusive culture with effective quality audits and engagement mechanisms.
Note6 Sept 2023
Staff completed Care Certificate and received regular supervision, spot checks, and mandatory training.
Note6 Sept 2023
Strong learning culture with reflective meetings following incidents and an open, honest management team.
Note6 Sept 2023
Care plans and risk assessments were person-centred, regularly reviewed, and involved people and their relatives.
Note

Note6 Sept 2023
Learning lessons when things go wrong
Note6 Sept 2023
Preventing and controlling infection
Note6 Sept 2023
Using medicines safely
Note6 Sept 2023
Staffing and recruitment
Note6 Sept 2023
Assessing risk, safety monitoring and management
Note6 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note6 Sept 2023
Working in partnership with others
Note6 Sept 2023
Continuous learning and improving care
Note6 Sept 2023
Engaging and involving people using the service, the public and staff
Note6 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note6 Sept 2023
How the provider understands and acts on the duty of candour
Note6 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering