Total Health Support and Training Services Limited

Reading, RG2 · Established 25/0

A CQC-regulated home-care provider serving Reading, registered since 25/0. Rated Not Rated at its most recent CQC inspection.

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What the CQC found

The five questions inspectors ask, and how Total scored.

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

In their own words: what inspectors said

“Incidents were recorded with actions taken to prevent recurrences.”
CQC inspection report, Jul 2023

“Registered manager understood duty of candour responsibilities.”
CQC inspection report, Jul 2023

“People and relatives reported high satisfaction, with comments such as 'We are pleased, we are lucky to get these carers'.”
CQC inspection report, Jul 2023

Inspection history

The trajectory matters as much as the latest rating.

Feb 2025
Not rated
Date of assessment 11 November 2024 to 18 November 2024. On the day of the assessment there were 78 people being supported in their own homes by the service. This was a responsive assessment as there had been concerns raised about how risks were managed for pe…
Jul 2023
Requires improvement
Total Health Support and Training Services Limited was rated Requires Improvement overall following an April 2023 inspection, with regulatory breaches identified in safe care and treatment (Reg 12) and good governance (Reg 17). Key failures included unsafe med…
Oct 2021
Not rated
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Total does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at RG2 0BS in Reading. Service area not formally published; we recommend asking the agency directly when requesting a quote.

RG2

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