Marego Limited

GoodRated 30/12/2023Home care · Enfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
Cultural and dietary preferences documented in care plans; protected characteristics considered and addressed.
Note12 Dec 2025
Good governance with audits, contingency plans, duty of candour compliance and timely statutory notifications to CQC.
Note12 Dec 2025
Person-centred culture with registered manager open and transparent; relatives described staff as 'compassionate and professional'.
Note12 Dec 2025
Effective partnership working with healthcare professionals to support people's health and well-being.
Note12 Dec 2025
Staff received mandatory Care Certificate training, additional specialist training, regular supervision and appraisal.
Note12 Dec 2025
Medicines were administered safely by trained staff with competency assessments and monthly MAR checks.

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse

Note12 Dec 2025
Continuous learning and improving care; Working in partnership with others
Note12 Dec 2025
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering