Essex and Suffolk Quality Care Ltd

GoodRated 6 Nov 2025Home care · Clacton On Sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jul 2022
Mental Capacity Act 2005
Note6 Jul 2022
Staff working with other agencies; supporting people to access healthcare
Note6 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Jul 2022
Staff support: induction, training, skills and experience

Note6 Jul 2022
The provider had ensured staff were accessing appropriate testing and had received their COVID-19 vaccinations.
Note6 Jul 2022
Care plans were written in a person-centred way and contained people's preferences and choices.
Note6 Jul 2022
The provider worked with other professionals such as GPs, occupational therapists and district nurses.
Note6 Jul 2022
Staff received an induction, three-monthly supervision and annual appraisals; team meetings had commenced.
Note6 Jul 2022
The provider logged and responded to complaints from people and relatives, investigating and apologising where appropriate.
Note6 Jul 2022
Improvements had been made in meeting the Accessible Information Standard and recording oral healthcare and sensory needs.
Note6 Jul 2022
There were enough staff employed to provide the required care for people; most staff confirmed they were not rushed.
criticalother6 Jul 2022
We found gaps in the employment history of staff which had not explained or recorded in all the files we looked at.
moderateleadership6 Jul 2022
I really feel that the office and management is a real problem. They do not listen.
moderatecommunication_with_families6 Jul 2022
over half of people said they were not happy with communication and being informed of changes.

Note6 Jul 2022
End of life care and support
Note6 Jul 2022
Supporting people to develop and maintain relationships and follow interests
Note6 Jul 2022
Improving care quality in response to complaints or concerns
Note6 Jul 2022
Meeting people's communication needs
Note6 Jul 2022
Planning personalised care to meet needs and preferences

Note6 Jul 2022
Working in partnership with others
Note6 Jul 2022
Engaging and involving people, public and staff
Note6 Jul 2022
Managers and staff understanding roles, quality, risk and regulatory requirements
Note6 Jul 2022
Promoting a positive, person-centred culture and duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info