Key2Support

Oswaldtwistle, BB5 · Established 25/0 · Operated by Key2Support Ltd

A CQC-regulated home-care provider serving Oswaldtwistle, registered since 25/0. Rated Good at its most recent CQC inspection (Jan 2019).

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What the CQC found

The five questions inspectors ask, and how Key2Support scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Registered manager used annual satisfaction questionnaires to drive service improvements”
CQC inspection report, Jan 2020

“Complaints handled in line with policy; 95% of survey respondents would recommend the service”
CQC inspection report, Jan 2020

“Detailed, personalised care plans reflecting people's preferences, social history, medical needs and risk assessments”
CQC inspection report, Jan 2020

Inspection history

The trajectory matters as much as the latest rating.

Jan 2020
Good
Key2Support received a Good rating across all five key questions at its May 2016 inspection, with 53 people receiving personalised, safe and caring domiciliary support. The only minor issue identified was inconsistent use of coding on medication administration…
Feb 2019
Good
Key2Support is a domiciliary care agency rated Good across all five key questions following an announced inspection in December 2018. Minor recording gaps around allergy visibility on MARs and ethnic origin in care plans were identified and promptly addressed…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Key2Support does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BB5 0EY in Oswaldtwistle. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BB5

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