Operated by Consummate Care Limited

Consummate Care Ltd

OutstandingRated 3 Jul 2024Home care · Kettering

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

29 findings

Note7 Mar 2024
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note7 Mar 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Mar 2024
Ensuring consent to care and treatment in line with law and guidance
Note7 Mar 2024
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note7 Mar 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Mar 2024
Staff support: induction, training, skills and experience
Note7 Mar 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Mar 2024
Staff wellbeing actively promoted through flexible working, recognition initiatives, career pathways, and regular supervision and support.
Note7 Mar 2024
Innovative approaches to community inclusion, relationship-building, and supporting people's independence, including successful transitions from hospital and care home settings.
Note7 Mar 2024
Comprehensive governance framework including audits, trends analysis, satisfaction surveys, and a strong learning culture when things go wrong.
Note7 Mar 2024
Robust partnership working with external professionals, commissioners, families, and advocacy services resulting in consistently positive outcomes.
Note7 Mar 2024
Strong registered manager leadership fostering an open, inclusive culture with low staff turnover and highly motivated, well-supported staff.

Note7 Mar 2024
End of life care and support
Note7 Mar 2024
Improving care quality in response to complaints or concerns
Note7 Mar 2024
Supporting people to develop and maintain relationships; support to follow interests and take part in activities
Note7 Mar 2024
Meeting people's communication needs
Note7 Mar 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Mar 2024
Learning lessons when things go wrong
Note7 Mar 2024
Staffing and recruitment
Note7 Mar 2024
Systems and processes to safeguard people from the risk of abuse and avoidable harm
Note7 Mar 2024
Assessing risk, safety monitoring and management; Preventing and controlling infection
Note7 Mar 2024
Using medicines safely

Note7 Mar 2024
Continuous learning and improving care
Note7 Mar 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candour
Note7 Mar 2024
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note7 Mar 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Not rated3.8 km awayWest Northamptonshire

Registered manager: Snelson, Petronella

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