Operated by Mr Zahir Suleman

Tailormade Healthcare Head Office

GoodRated 11 Feb 2023Home care · Leicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note12 Dec 2025
Quality monitoring included compliance spreadsheets, care plan reviews, spot checks on staff, and regular surveys of people and relatives.
Note12 Dec 2025
Incidents were analysed, lessons shared with staff, and improvement strategies developed in collaboration with external agencies.
Note12 Dec 2025
Effective partnership working with health and social care professionals, including multidisciplinary meetings and specialist referrals (e.g. SALT team, LA crisis team).
Note12 Dec 2025
The provider fostered an open, inclusive culture with high staff retention, regular supervisions, and staff feeling heard and valued.
Note12 Dec 2025
Medicines records were audited weekly and staff checked supplies regularly to ensure medicines were administered as prescribed.
Note12 Dec 2025
Staff were trained in safeguarding, medicines administration, infection control, and moving and handling, with evidence of safe practice.
Note12 Dec 2025
People had regular, matched staff who knew them well and delivered personalised, person-centred care aligned with individual care plans.