Note10 Nov 2022
Proactive partnership working with external specialist organisations to deliver holistic care.
Note10 Nov 2022
People's views actively sought through annual questionnaires, house meetings and coffee mornings with demonstrable action taken.
Note10 Nov 2022
Regular audits covering medicines, complaints, safeguarding, accidents, incidents and staff training with swift action on findings.
Note10 Nov 2022
Positive leadership culture with staff and people speaking highly of the registered manager's impact since appointment.
Note10 Nov 2022
Medicines managed safely with no gaps or omissions in MARs and regular medicines audits by the registered manager.
Note10 Nov 2022
Comprehensive risk assessments with clear mitigation guidance covering medicines, nutrition, falls, and skin integrity.
Note10 Nov 2022
Staff demonstrated clear knowledge of safeguarding procedures and willingness to escalate concerns to external bodies including CQC.
Note30 Oct 2021
Good communication systems in place including handover sheets, communication books and diaries
Note30 Oct 2021
Strong team working culture with staff sharing workload and making suggestions to improve services
Note30 Oct 2021
Registered manager carried out regular audits and quality assurance checks to improve service delivery
Note30 Oct 2021
Relatives were regularly contacted and involved in care reviews and decision-making
Note30 Oct 2021
Staff promoted independence and treated people with respect, kindness and dignity
Note30 Oct 2021
People were involved in care needs assessments and had access to their own care records kept in their flats
Note30 Oct 2021
Staff demonstrated good understanding of Mental Capacity Act 2005 principles in practice
Note30 Oct 2021
Regular supervision and annual appraisal meetings held to support staff development
Note30 Oct 2021
Sufficient staffing levels maintained with safe recruitment practices including DBS checks and reference verification
Note30 Oct 2021
Staff supported people to stay safe from potential abuse and avoidable harm, with safeguarding policies accessible to all staff
minormedication_management30 Oct 2021
there were no records found containing guidance for staff on how to assist a person if they were not on the premises at the time they had to take their medicines
minorcare_planning30 Oct 2021
the service did not assess the likelihood and severity of the risks occurring to determine the level and impact of risks on people