Operated by Medicare Home Support Limited

Caremark Norwich

Requires improvementRated 17/11/2023Home care · Norwich

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Nov 2023
Respecting and promoting people's privacy, dignity, and independence
Note30 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note30 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care
Note30 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Nov 2023
Staff support: induction, training, skills, and experience
Note30 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Nov 2023
People felt engaged with the service and able to raise concerns, with a positive and supportive staff culture reported.
Note30 Nov 2023
Infection prevention and control training was in place and people felt well protected.
Note30 Nov 2023
Safeguarding systems were in place; staff were trained and reported concerns to the local authority as required.
Note30 Nov 2023
The service worked effectively with other health and social care professionals, making prompt and appropriate referrals.
Note30 Nov 2023
The registered manager was described as involved, accessible and communicative, and responded proactively to inspection findings.
Note

Note30 Nov 2023
Improving care quality in response to complaints or concerns
Note30 Nov 2023
Meeting people's communication needs
Note30 Nov 2023
End of life care and support
Note30 Nov 2023
Planning personalised care to ensure people have choice and control

Note30 Nov 2023
Preventing and controlling infection
Note30 Nov 2023
Systems and processes to safeguard people from the risk of abuse
Note30 Nov 2023
Learning lessons when things go wrong
Note30 Nov 2023
Staffing and recruitment
Note30 Nov 2023
Assessing risk, safety monitoring and management
Note30 Nov 2023
Using medicines safely

Note30 Nov 2023
Engaging and involving people using the service, the public and staff
Note30 Nov 2023
How the provider understands and acts on the duty of candour
Note30 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info