Operated by Bhandal Care Group (BSB Care) Ltd

Russell Green Care Home

Not RatedHome care · Woodhall Spa

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Effective working with a broad range of external healthcare professionals
Note30 Oct 2021
Physical environment improved and adapted to meet people's needs
Note30 Oct 2021
Nutritious food meeting individual needs and preferences provided
Note30 Oct 2021
MCA and DoLS understood and correctly applied by staff and senior team
Note30 Oct 2021
Regular supervision and appraisal provided to all staff
Note30 Oct 2021
Staff training requirements recorded and a range of courses organised

Note30 Oct 2021
Effective internal and external communication systems including team meetings and annual satisfaction surveys.
Note30 Oct 2021
Comprehensive auditing and monitoring systems covering care plans, medication, infection control and equipment.
Note30 Oct 2021
Strong, visible leadership from the registered manager and positive cultural change under new ownership.
Note30 Oct 2021
Compassionate end of life care with support extended to families at no charge.
Note30 Oct 2021
Active activities programme including a dedicated part-time activities coordinator.
Note30 Oct 2021

Note30 Oct 2021
Complaints handled effectively with accessible and responsive process
Note30 Oct 2021
Compassionate, person-centred end of life care provided
Note30 Oct 2021
Varied activities programme meeting physical and mental stimulation needs
Note30 Oct 2021
Well-organised, detailed care plans kept under regular review

Note30 Oct 2021
Organisational learning from significant incidents and safeguarding events
Note30 Oct 2021
Medicines managed safely in line with good practice and national guidance
Note30 Oct 2021
Effective infection prevention and control systems
Note30 Oct 2021
Risk assessments reviewed and updated to reflect changing needs
Note30 Oct 2021
Safe recruitment practices including DBS checks and references
Note30 Oct 2021
Staffing levels sufficient to meet people's needs without rushing

Note30 Oct 2021
Commitment to continuous improvement and learning from previous inspection
Note30 Oct 2021
Effective internal and external communication systems
Note30 Oct 2021
Comprehensive auditing and quality monitoring systems in place
Note30 Oct 2021
Positive culture and staff morale following change of ownership
Note30 Oct 2021
Visible, supportive and empowering registered manager and senior team

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Want a quote from Russell Green Care Home?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.