Operated by Sorg Limited

Caremark Tunbridge Wells, Tonbridge and Malling

GoodRated 31/01/2025Home care · Tunbridge Wells

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
End-of-life care and support
Note30 Oct 2021
Promoting independence
Note30 Oct 2021
Involvement in decisions about care
Note30 Oct 2021
Kindness, compassion and dignity

effective

Note30 Oct 2021
Access to healthcare professionals
Note30 Oct 2021
Nutrition and hydration
Note30 Oct 2021
Mental Capacity Act and consent
Note30 Oct 2021
Staff training, induction and competency

Other

Note22 Nov 2023
Infection control practices were robust with plentiful PPE supply and staff trained in correct procedures.
Note22 Nov 2023
Positive working relationships established with external health and social care professionals.
Note22 Nov 2023
New manager quickly identified governance gaps and had begun implementing improved systems and processes.
Note22 Nov 2023
People were supported to maintain independence and involved in decisions about their own care.
Note22 Nov 2023
Staff treated people with kindness, dignity and respect, with cultural, faith and dietary needs recorded and honoured in care plans.
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Flexibility and responsiveness to changing needs
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Medicines management
Note30 Oct 2021
Staffing levels and safe recruitment
Note30 Oct 2021
Risk assessment and management

well_led

Note30 Oct 2021
Partnership working with external organisations
Note30 Oct 2021
Staff engagement and culture
Note30 Oct 2021
Quality assurance and governance
Note30 Oct 2021
Leadership vision and values

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: TN2 3DH
Registered manager: Not on record
Local authority: Kent
Region: South East
City: Tunbridge Wells
Last CQC check: 31/Jan/2025 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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