Operated by Care Signature Christian Homecare Services

Number 12 Chapeltown Enterprise Centre

GoodRated 12 Feb 2023Home care · Leeds

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note14 Dec 2023
Provider demonstrated learning culture with use of technology and audit systems to drive improvement.
Note14 Dec 2023
Strong infection prevention and control practices with no concerns reported.
Note14 Dec 2023
Regular people satisfaction surveys conducted; complaints and compliments reviewed weekly.
Note14 Dec 2023
Provider worked in partnership with external stakeholders including local authority commissioners and care managers.
Note14 Dec 2023
Positive open culture with approachable management; staff felt supported.
Note14 Dec 2023
Effective safeguarding systems and policies in place; staff confident in raising concerns.
Note14 Dec 2023
Care plans were detailed, person-centred, and captured people's individual history; monthly audits were conducted.
Note14 Dec 2023
People felt safe and reported kind, compassionate care from staff who respected their privacy and dignity.
minormissed_or_late_visits14 Dec 2023
People told us staff were sometimes late to their visits. When this happened staff kept people informed.
minorstaff_training14 Dec 2023
The provider kept a comprehensive record of where training had been completed, however we found some staff refresher training was overdue.
minorstaff_competency14 Dec 2023
managers carried out competency checks for medication administration and manual handling regularly, however we found not all records were available to view.
moderateconsent_capacity14 Dec 2023
Staff carried out mental capacity assessments for all people using the service...The assessments were not decision specific.
moderaterecord_keeping14 Dec 2023
Pre-employment checks did not always include explanation of gaps in employment. The provider did not submit evidence of completed staff file audits.
minormedication_management14 Dec 2023
the provider did not have protocols in place that described when 'when required' medications should be administered.