Operated by Immaculate Healthcare Services Limited

Immaculate Healthcare Services Limited Croydon

GoodRated 19/07/2023Home care · South Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note19 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jul 2023
Staff support: induction, training, skills and experience
Note19 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Jul 2023
Staff worked well with external health and social care professionals
Note19 Jul 2023
Complaints resolved swiftly and professionally; open culture encouraged feedback
Note19 Jul 2023
People treated with dignity and respect, particularly during personal care
Note19 Jul 2023
Registered manager committed to continuous learning, attending local authority provider forums
Note19 Jul 2023
Positive, open culture with effective governance and quality monitoring systems
Note19 Jul 2023
Technology used effectively to ensure people were informed promptly about potentially missed or late calls

Note19 Jul 2023
End of life care and support
Note19 Jul 2023
Improving care quality in response to complaints or concerns
Note19 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note19 Jul 2023
Meeting people's communication needs
Note19 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Jul 2023
Preventing and controlling infection
Note19 Jul 2023
Learning lessons when things go wrong
Note19 Jul 2023
Using medicines safely
Note19 Jul 2023
Staffing and recruitment
Note19 Jul 2023
Assessing risk, safety monitoring and management
Note19 Jul 2023
Systems and processes to safeguard people from the risk of abuse

Note19 Jul 2023
Continuous learning and improving care; Working in partnership with others
Note19 Jul 2023
How the provider understands and acts on the duty of candour
Note19 Jul 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note19 Jul 2023
Leaders and the culture they created promoted high-quality, person-centred care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info