Operated by Yasnad Limited

Bluebird Care (Bury & Bolton)

GoodRated 21/12/2023Home care · Bury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note21 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note21 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Dec 2023
Staff working with other agencies; Supporting people to live healthier lives; Supporting people to eat and drink enough
Note21 Dec 2023
Staff support: induction, training, skills and experience
Note21 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Dec 2023
Staff wellbeing supported through regular healthcare assessments, mental health services, and lone working assessments
Note21 Dec 2023
Open and transparent leadership culture with effective governance, auditing systems, and GP Connect innovation
Note21 Dec 2023
Strong partnership working with healthcare professionals, described as 'a shining example of good practice'
Note21 Dec 2023
Personalised, strengths-based support plans regularly reviewed with people and their relatives
Note21 Dec 2023
Innovative 'care assist' kit allowing staff to assess vital health statistics, reducing unnecessary hospital admissions
Note

Note21 Dec 2023
End of life care and support
Note21 Dec 2023
Improving care quality in response to complaints or concerns
Note21 Dec 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note21 Dec 2023
Meeting people's communication needs
Note21 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Dec 2023
Preventing and controlling infection
Note21 Dec 2023
Using medicines safely
Note21 Dec 2023
Staffing and recruitment
Note21 Dec 2023
Assessing risk, safety monitoring and management
Note21 Dec 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note21 Dec 2023
Managers and staff being clear about their roles; Working in partnership with others
Note21 Dec 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note21 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info