Operated by Belong Limited

Belong at Home Domiciliary Care Agency Crewe

OutstandingRated 22/08/2019Home care · Crewe

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement of people and families in care
Note30 Oct 2021
Promoting independence
Note30 Oct 2021
Compassion, dignity and respect

effective

Note30 Oct 2021
Staff supervision and support
Note30 Oct 2021
Mental Capacity Act understanding and application
Note30 Oct 2021
Nutrition and hydration
Note30 Oct 2021
Staff training and development
Note30 Oct 2021
Holistic health and wellbeing outcomes

Other

Note30 Oct 2021
Registered manager voluntarily attended medicines review meetings to ensure staff were aware of potential side effects for individuals.
Note30 Oct 2021
Robust quality assurance systems including health and safety, hand hygiene, medication and documentation audits with actions set for improvement.
Note30 Oct 2021
Recruitment based on shared values explored at interview and embedded in induction; DBS checks refreshed every three years.
Note30 Oct 2021
Proactive partnership working with health professionals including Clinical Commissioning Group, SALT, dieticians and Belong Village nursing staff.
Note30 Oct 2021
Call monitoring system alerting management within 30 minutes of a missed visit, effectively preventing missed care.

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Activities and social participation
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Risk assessment and incident management
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Recruitment procedures
Note30 Oct 2021
Staffing levels and consistency
Note30 Oct 2021
Safeguarding people from abuse

well_led

Note30 Oct 2021
Communication and staff engagement
Note30 Oct 2021
Quality assurance systems
Note30 Oct 2021
Leadership and culture
Note22 Aug 2019
Working in partnership with others

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: CW2 6NA
Registered manager: Gabbert, Penelope
Local authority: Cheshire East
Region: North West
City: Crewe
Last CQC check: 22/Aug/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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