Operated by Inglewood Residential Rest Home Limited

Inglewood Residential Rest Home

GoodRated 22/04/2023Home care · Sutton Coldfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Apr 2023
Assessing people's needs and choices; delivering care in line with standards
Note22 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Apr 2023
Staff working with other agencies; supporting people to access healthcare services
Note22 Apr 2023
Adapting service, design, decoration to meet people's needs
Note22 Apr 2023
Staff support: induction, training, skills and experience

Note16 Dec 2023
Environment improvements made including personalised rooms, redecorated communal areas, and new signage
Note16 Dec 2023
Partnership working with local agencies for training (skin integrity, dysphagia) and personalised care planning
Note16 Dec 2023
Registered manager promoted open, inclusive, person-centred culture with regular resident and relative meetings
Note16 Dec 2023
Governance improvements made; audits covering care plans, medicines, and infection control now effective
Note16 Dec 2023
Incident learning system in place with analysis shared with staff to prevent recurrence
Note

Note22 Apr 2023
Preventing and controlling infection
Note22 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note22 Apr 2023
Using medicines safely
Note22 Apr 2023
Learning lessons when things go wrong
Note22 Apr 2023
Staffing and recruitment
Note22 Apr 2023
Assessing risk, safety monitoring and management

Note22 Apr 2023
Working in partnership with others
Note22 Apr 2023
Engaging and involving people using the service, the public and staff
Note22 Apr 2023
How the provider understands and acts on the duty of candour
Note22 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Apr 2023
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; continuous learning