Operated by G & P Healthcare Limited

G&P Healthcare Limited

OutstandingRated 14/12/2021Home care · Cramlington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Supporting people to live healthier lives, access healthcare services and support
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
Leadership engagement at national level including Royal College of Nursing, Skills for Care and King's Fund programmes
Note12 Dec 2025
Recognised externally, achieving 'Highly Commended' at the Great British Care Awards 2020
Note12 Dec 2025
Cultural competency demonstrated through use of private interpreters and bespoke communication methods
Note12 Dec 2025
Proactive infection control management, including securing PPE ahead of the pandemic
Note12 Dec 2025
Strong governance including regular audits, spot checks, surveys and newsletters to drive continuous improvement
Note

Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse

Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Dec 2025
Continuous learning and improving care; Working in partnership with others
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info