Operated by Nationwide Care Services Ltd

Nationwide Care Services Limited (Derby)

GoodRated 25/01/2024Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note25 Jan 2024
Provider worked in partnership with local authority safeguarding teams and other health and social care professionals.
Note25 Jan 2024
People and relatives involved in care reviews and service improvements; person-centred care evidenced.
Note25 Jan 2024
Positive, open culture; staff felt listened to, valued and supported.
Note25 Jan 2024
Clear management structure with audits and quality checks monitoring call times and staff practice.
Note25 Jan 2024
Provider working in line with the Mental Capacity Act 2005.
Note25 Jan 2024
Provider investigated incidents, put actions in place, and demonstrated a learning culture.
Note25 Jan 2024
Infection prevention and control practices followed; PPE used in line with government guidance.
Note25 Jan 2024
Medicines managed in line with good practice; staff trained and records confirmed prescribed medicines administered correctly.
Note25 Jan 2024
Safe recruitment processes in place including DBS checks and previous work references.
Note25 Jan 2024
Risk assessments completed to support safe care delivery, including equipment-specific transfer guidance.
Note25 Jan 2024
People were safeguarded from abuse and avoidable harm; staff trained and information shared with local authority safeguarding team when required.
minorleadership25 Jan 2024
There was not a registered manager in post at the time of this inspection. The provider had recruited a new manager who was due to start work at the service shortly.