Operated by Lilyrose Care Group Limited

Lilyrose Care Group Ltd - Staffordshire

GoodRated 16/03/2026Home care · Stoke On Trent

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note27 Sept 2017
Flexible approach to care, accommodating changes in people's preferences such as carer gender requests.
Note27 Sept 2017
People's independence was actively promoted, enabling them to remain living at home.
Note27 Sept 2017
Quality assurance included audits, questionnaires, spot-checks and call coverage by the registered manager.
Note27 Sept 2017
Staff worked effectively alongside GPs, district nurses and pharmacists to promote people's health and wellbeing.
Note27 Sept 2017
Registered manager acted as a Patient Congress Member, advocating for people with local commissioners.
Note27 Sept 2017
Staff demonstrated strong person-centred values, knowing people's individual preferences, communication styles and personal likes.
Note27 Sept 2017
Positive risk-taking was encouraged, with individual risk assessments co-produced with people and their relatives.
Note27 Sept 2017
Registered manager personally covered care calls and conducted spot-checks including medication competency assessments.
Note27 Sept 2017
Bespoke training arranged for staff, including specialist equipment such as breathing apparatus, with staff development actively encouraged.
Note27 Sept 2017
People were not rushed on their calls and calls were not missed, with staff given sufficient travel time between visits.
minorrecord_keeping27 Sept 2017
a recent records audit had found that staff had not documented fully why they had called an ambulance for a person.
minorcomplaints_handling27 Sept 2017
the complaints procedure in place stated...there would be an option of an independent review...The registered manager told us there was currently no provision in place for such a review.