Note29 Jan 2020
Regular staff meetings, one-to-one sessions, and annual appraisals supporting staff communication.
Note29 Jan 2020
New IT system implemented to monitor staff presence and ensure care visits lasted the intended duration.
Note29 Jan 2020
Registered manager knowledgeable about the Mental Capacity Act 2005 and consent requirements.
Note29 Jan 2020
Effective complaints handling with written responses and signposting to external remedy.
Note29 Jan 2020
Good staff training including a comprehensive five-day induction with practical and knowledge components.
Note29 Jan 2020
Highly personalised care plans reflecting individual preferences, opinions, and care needs.
Note29 Jan 2020
Robust recruitment processes including comprehensive DBS checks and two written references for all staff.
Note29 Jan 2020
Staff were trained in protecting people from harm and appropriate safeguarding systems were in place.
minorperson_centred_care29 Jan 2020
A number of people told us that the provider used to give them a printed rota...but they said that this practice had recently ceased, which they were unhappy about.
moderateincident_learning29 Jan 2020
When medication issues were reported there was no matter of urgency or anyone contacting us back to see how the patient was or any feedback as to what was happening.
moderategovernance29 Jan 2020
we identified shortfalls within the management of medicines that this increased auditing had failed to identify, indicating that the audit lacked completeness.
moderaterecord_keeping29 Jan 2020
Often there was no staff signature to show who had completed this form and at times the form lacked detail. For example, we saw some medicines were recorded to be administered "as directed."
criticalmedication_management29 Jan 2020
we noted an incident where a person was accidentally given a double dose of medicines by staff. We raised this with the registered manager, who had not been made aware of this incident.
criticalmedication_management29 Jan 2020
there were no records for staff to confirm that they had applied this medication, and there was also a lack of information about where on each person it should be applied.
Note29 Jan 2020
Mears Prevention Scheme introduced to proactively monitor seven key health areas at each visit
Note29 Jan 2020
Mental Capacity Act compliance evidenced with well-documented best interest decisions
Note29 Jan 2020
Staff received regular supervision, appraisal, and spot checks averaging six manager contacts per year
Note29 Jan 2020
Effective audit systems identifying shortfalls with robust follow-up action taken
Note29 Jan 2020
Complaints handled thoroughly with written responses and evidence of learning and service improvement
Note29 Jan 2020
Care plans detailed and person-centred, including life histories, interests, and individual preferences
Note29 Jan 2020
People's privacy and dignity upheld, monitored through unannounced spot checks by managers
Note29 Jan 2020
Staff received comprehensive mandatory training including safeguarding, infection control, and medicines management
Note29 Jan 2020
Risk assessments in place covering personal risks and home environments for all reviewed care plans
Note29 Jan 2020
Medicines managed safely with accurate MARs, monthly audits, and spot checks monitoring administration