Operated by Leeds Jewish Welfare Board

Moorcare

GoodRated 21/07/2022Home care · Leeds

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note21 Jul 2022
Improved record keeping, auditing processes and clear lines of accountability
Note21 Jul 2022
Strong partnership working with health professionals and the local Jewish community, supporting cultural and religious needs
Note21 Jul 2022
Transparent duty of candour processes and responsiveness to concerns
Note21 Jul 2022
Person-centred culture with support plans reflecting individual needs and wishes
Note21 Jul 2022
Lessons learned shared with staff to reduce risk of reoccurrence
Note21 Jul 2022
Effective infection control with sufficient PPE and additional donning/doffing training
Note21 Jul 2022
Safe recruitment processes and staffing levels reviewed regularly to meet people's needs
Note21 Jul 2022
Robust safeguarding systems with staff trained to recognise and report abuse
Note21 Jul 2022
Safe medicines management with monthly audits and spot-checks ensuring staff competency

Note21 Jul 2022
Learning lessons when things go wrong
Note21 Jul 2022
Preventing and controlling infection
Note21 Jul 2022
Using medicines safely
Note21 Jul 2022
Staffing and recruitment
Note21 Jul 2022
Assessing risk, safety monitoring and management
Note21 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Jul 2022
Working in partnership with others
Note21 Jul 2022
Continuous learning and improving care
Note21 Jul 2022
Engaging and involving people using the service, the public and staff
Note21 Jul 2022
How the provider understands and acts on the duty of candour
Note21 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements