Operated by D2SCo Limited

Home Instead (Calderdale & Spen Valley)

GoodRated 31/10/2019Home care · Halifax

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care and promotion of independence
Note30 Oct 2021
Dignity, respect and compassion

effective

Note30 Oct 2021
Nutrition and hydration monitoring
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training

Other

Note30 Oct 2021
Provider was no longer in breach of notification regulations, having improved since the previous inspection.
Note30 Oct 2021
Complaints were responded to and dealt with appropriately.
Note30 Oct 2021
The service was working within the principles of the Mental Capacity Act.
Note30 Oct 2021
Staff received appropriate training including the Care Certificate, with a robust induction and shadowing process.
Note30 Oct 2021
Sufficient staffing levels with regular staff teams, travel time allocated between calls, and an on-call system in place.
Note30 Oct 2021

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
End of life care planning
Note30 Oct 2021
Care planning and review

safe

Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Medicines management

well_led

Note30 Oct 2021
Staff engagement and culture
Note30 Oct 2021
Record keeping
Note30 Oct 2021
Governance and quality monitoring systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: HX5 0BW
Registered manager: Patel, Munaf
Local authority: Calderdale
Region: Yorkshire & Humberside
City: Halifax
Last CQC check: 31/Oct/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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