Operated by 4Passion Care Ltd

4passioncare

GoodRated 4 May 2022Home care · Peterborough

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note5 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Apr 2022
Supporting people to eat and drink enough; staff working with other agencies; supporting people to live healthier lives
Note5 Apr 2022
Staff support: induction, training, skills and experience
Note5 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Apr 2022
People consistently praised the caring nature of staff
Note5 Apr 2022
Registered manager worked proactively with healthcare professionals including GPs and district nurses
Note5 Apr 2022
Effective quality assurance process with regular audits to identify improvements
Note5 Apr 2022
Adequate supply of PPE and up-to-date infection control policies
Note5 Apr 2022
Medicines administration records were regularly monitored and staff were assessed as competent before administering medicines
Note5 Apr 2022
Staff received training, supervision and support to perform their roles effectively

Note5 Apr 2022
End of life care and support
Note5 Apr 2022
Improving care quality in response to complaints or concerns
Note5 Apr 2022
Meeting people's communication needs
Note5 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Apr 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note5 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note5 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info